HOW DO I IDENTIFY A NEED FOR THE BUILDING BETTER JOB AIDS WORKSHOP™?

• How can we shorten training time or even eliminate unnecessary training?
• We don't have time to train.  What can we do to help our employees learn their jobs?
• We have a lot of job turnover.  What can we do to help new employees learn their jobs quickly?
• We need to provide more timely, accurate, and consistent responses to customer problems.
• Do you know of a workshop that teaches people how to develop job aids, procedure guides, job standards, or instructions?
• Our training doesn't seem to be working.  What can we do to help people do their jobs better?  What can we give them to help them make their job easier?
• Our customers are having a hard time using our products and services.  What can we do to help them?
• We need some help in producing user-friendly operational procedures quickly and accurately.
• We need to improve standardization and quality control in our job performance.
• We need some help in developing procedures and processes as part of our ISO 9000 certification.

The workshop was created to teach people how to develop job aids for workers to use on the job to complete any type of task.  It is just as effective for management and leadership tasks as technical tasks. It was also created to help people develop instructions for customers to use who buy their products and/or services.

The workshop is two and one-half days long. It consists of eleven (11) lessons.

The workshop is for individuals who design training and other performance supports to help people do their jobs more effectively and efficiently.  It is for trainers, course developers, training managers, documentation writers, job aid developers, human resource professionals, line managers, supervisors, team leaders, documentation writers, and anyone else who develops policies procedures, and job standards.

The workshop is criterion-referenced and taught primarily in a self-paced format.  It is 100% compatible with all of the workshops designed by Dr. Robert F. Mager.  It was designed to "fit" with Dr. Mager's workshops offered by The Center for Effective Performance, Inc.  Participants work on an number of their  own tasks throughout the workshop so they leave with at least four job aids they created.  It is also offered in a self-study, distance learning mode. Call for details.

• Describe the user (the person who will use the job aid)
• Describe the performance environment (the location(s) where the job aid will be used)
• Describe the task to be performed (what the job aid helps the user do)
• Determine if job aids and/or training should be developed (figure out if job aids are an appropriate solution to a problem)
• Choose the format for a job aid (select the best format for the task to be performed)
• Select materials for job aids (select the best materials to make the job aids out of considering the user and the environment in which they will be used)
• Convert written text to job aids (take an existing procedure that is often ambiguous and convert it into a good job aid)
• Write procedure guides ( step-by-step, cookbook type job aids)
• Write decision-making guides (job aids that help new employees make decisions like experienced employees)
• Write checklists and worksheets ( job aids that help people check things, take notes, and make calculations)
• Tryout and revise job aids (test the job aids to make sure they work properly)

• Make better decisions about when to train and when not to train
• Reduce formal training time
• Eliminate some training altogether
• Develop solutions that cost less than training
• Job aids are easier to change than training
• Increase quality control and standardization in job performance
• Quickly develop job aids on-the-job
• Clarify policy documents
• Allow novices to perform at the expert level
• Produce user-friendly documentation
• Provide support to ISO 9000 initiatives
• Help managers make better decisions
• Create clearly stated policies that result in less job stress and a more positive working environment

Manufacturing:

• Clarify operations and maintenance tasks
• Reduce maintenance and repair costs
• Reduce machine set-up time
• Reduce tool costs and reduce scrap waste
• Increase the life of tools and equipment

1. A workbook with all the lessons, practice exercises, feedback, skill checks, and self-evaluations
2. Over 120 different examples of job aids
3. 70 different job aids to use back at the work site
4. Checklists to use back on the job for each of the skills learned in the workshop
5. Paper and electronic copies of all the worksheets used during the workshop

1. It guarantees you learn the skills,  or your money back.
2. You practice each task as much as you need to (within the 2 1/2 days).
3. It is primarily self-paced so you progress at a rate that is comfortable to you.
4. There is extensive one-on-one interaction with your colleagues and the instructor.
5. You produce products that can be immediately used back on the job.
6. You leave the workshop with confidence in your ability to easily apply what you learned back on the job.
7. It is also offered in a distance-learning mode.

• A workshop flyer
• The workshop course map
• A sample contract for an in-house workshop at your location, including pricing
• A sample lesson from the workshop

It is conducted as a public workshop four times a year in Williamsburg, Virginia and offered as an in-house workshop at any time at your location for your company's employees.  It is also offered in a self-study, distance learning mode.

The investment for the public and distance-learning workshop is $985 per attendee. The in-house workshop costs $11, 900 plus the instructor's travel expenses for up to twelve (12) participants.  Three or more people registering at the same time and attending the same public workshop session receive a $50 discount per person on the cost of workshop tuition.

Yes, you can buy the participant materials.  A complete set of the participant materials costs $395.  The set includes all 11 lessons, the objectives, the introduction, practice exercises with feedback, skill checks, and self-evaluations for each lesson.  It also includes a CD with all of the worksheets used during the workshop. The cost of the materials is deducted from the total fee if you decide later to complete the workshop in a distance-learning mode.

Yes, they can be certified. The process is easy. It involves them attending a regular public or in-house workshop as a participant and then attending a one-day Trainer Certification workshop. The certification workshop is scheduled immediately following the regular workshop. There is a certification fee for this workshop and then your organization is entitled to conduct the workshop in-house and purchase workshop materials at considerable savings off the regular price.

Please contact us at 757-851-7050  or Email Us  if you need more information on the certification procedure or fees.

Dan Raymond developed it over a period of five years.  Dan has been developing job aids and training for over thirty-five years.  He has analyzed hundreds of different jobs while developing job aids for all kinds of organizations.  He has created desk references on technical and managerial jobs.  He has won a number of national and international awards for his work with job aids and training.

back to top